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How to request a refund?

1.Click the order from “My Orders” page. Go to the order page.


2.Choose the Order you want to ask for a Refund by clicking on its id number. Then click on "Request a Refund" button.


3.After making a successful purchase — on the order page, the buyer has an opportunity to create the return request. The request can be created for the whole order or just for its part.
Only the buyer can do the button “Request a refund”, if he cannot agree with the seller, and he needs the help of the administration.

4.The “Request a refund” created by the user will be checked, reviewed and processed by the Difmark administration within 24 hours.