How to request a refund?

How to get a refund for a purchase?

If you need to cancel the order and get the money back, you can do it in two ways:
1. Contact the seller. The seller can make a refund by clicking the corresponding button on the orders page.
2. Create a dispute, involving the administration, which can do the same (for example, if you made a purchase from a seller who did not answer you, or when resolving any dispute between you).

  • How do I get a refund?
    1. Go to the orders page and select the Purchase tab.
    2. Select an order and click the Details button.
    3. On the order details page, click the Open Dispute button.
    4. Fill in all the fields, add an image, if necessary, check the box and click the "Create Dispute" button.
    5. The status of the dispute can be monitored on the Disputes page .
  • Common Reasons for Refunds
    1. The product did not match the description, region, platform, etc.
    2. The seller doesn't respond or doesn't want to ship.
  • Common reasons for refusing refunds
    1. The buyer has changed his mind about taking the item after the seller had sent it.
    2. The Buyer did not activate the product or service correctly.
    3. More than 14 days have passed since the purchase of the product.

Since keys are a digital product that can only be verified during activation, we cannot refund once shipped.

  • Return Policy
    1. Submitting a request does not guarantee a refund.
    2. Refunds are available no later than 14 days after purchase for most purchases.

The status and history of all your disputes can be tracked on the Disputes page .