1.The user can create a claim for any purchase order or transaction made within 180 days after the date when this transaction was created. 

2.Within 2 days after creating a claim the user (buyer) will get an access to the additional function - (Escalate to a claim). Click this button and the status of your claim will be changed to Claim. Wait for the website administration’s decision on the claim created. The decision on the claim made will be.

3. In case the Buyer doesn’t click the button "Escalate to a claim" or "Close" within 14 days, the claim will be closed automatically in favor of the Seller.